Akumal Monkey Sanctuary does everything possible to guarantee the accuracy of the information contained in this document and, to the best of its knowledge and understanding, all information is accurate and current at the time of its publication. We do everything possible to ensure that the information and prices shown on the website are accurate and current. However, there may be errors and last minute changes due to the nature of the services. Therefore, we reserve the right to refuse to accept, cancel and reimburse, or modify without prior notice, any reservation that has been purchased with information that has been published with errors or outdated information. Updates are posted on our website when new information becomes available. However, Akumal Monkey Sanctuary is not responsible for any inaccuracies or omissions contained in this document.

Akumal Monkey Sanctuary reserves the right to modify these Terms and Conditions at any time. Any change to these Terms and Conditions will take effect immediately after posting on our website. The continued use of this website after posting such changes will be considered an acceptance of these.


(Subject to change without prior notice, once the payment is made it is valid without altering the price paid)

The quoted prices are based on the fixed costs at the time of publication. Prices are valid at the time of the quote and are guaranteed until full payment is received. These prices depend on a number of variable factors, including, without limitation, fuel costs, exchange rates and other factors. If these costs increase, Akumal Monkey Sanctuary reserves the right to increase the price of any of our products or services. All price increases may reflect the administrative costs incurred. Akumal Monkey Sanctuary establishes its prices based on its costs, as well as the anticipated demand. Akumal Monkey Sanctuary constantly reviews its prices throughout the season, according to availability and demand. We reserve the right to increase or decrease our prices accordingly.


(Limited dates, please check with the reservations department)

Periodically, Akumal Monkey Sanctuary advertises promotional offers or makes available electronic discount coupons, which may be limited to selected destinations and excursions. All these promotions and coupons are temporary and, therefore, have a start and end date. They can not be combined with any other promotion that can be published and made available at the same time. All prices and promotions published and offered by Akumal Monkey Sanctuary have limited space availability and may be withdrawn at any time, with or without notice.


The ages for children and babies that are allowed on the excursions vary according to the nature of the excursion. Akumal Monkey Sanctuary recommends that you consult our website or the Akumal Monkey Sanctuary Contact Center to determine the applicable ages and / or the respective fees for children and babies.

Upon arrival, we can request a document proving the age of customers who have a reservation at a “child rate”. If a child’s age does not comply with the policy of Akumal Monkey Sanctuary, the adult price will be applied to the child and immediate payment will be requested for the difference between the child rate and the adult rate.


Akumal Monkey Sanctuary will accept any pregnant client in any transportation or excursion of Akumal Monkey Sanctuary as long as the pregnancy does not present complications or antecedents of premature birth. Excursions may apply restrictions to pregnant women. Please check with the Akumal Monkey Sanctuary Contact Center in advance.


AMS accepts MasterCard, Visa credit cards as forms of payment. Akumal Monkey Sanctuary or its affiliates, but not your travel agency, will be listed as the seller on your credit card statement. Your authorization to use your credit card number to pay for the services provided by Akumal Monkey Sanctuary indicates your acceptance of our Terms and Conditions, regardless of whether or not you have signed the credit card forms. Therefore, by authorizing Akumal Monkey Sanctuary to use your credit card to pay for your Akumal Monkey Sanctuary services, you confirm that you will pay the full amount charged for those services to the card issuer, in accordance with your cardholder agreement. Simultaneously, you are also acknowledging your acceptance of the Akumal Monkey Sanctuary Terms and Conditions.

When booking with Akumal Monkey Sanctuary, your credit card number, your billing information and all information provided are subject to a verification process. Please verify the accuracy by providing all these details, otherwise your credit card may be declined and your reservation canceled with or without prior notice and without any liability on the part of Akumal Monkey Sanctuary. Whether or not the cardholder is included in your reservation, Akumal Monkey Sanctuary may request additional information about you and the cardholder (including, without limitation, a third party credit card authorization form, copy of the front and the reverse side of the credit card and two or more identity documents issued by a government) at any time after the reservation. Akumal Monkey Sanctuary can also request another form of payment for your reservation in case you can not provide the required information to the satisfaction of Akumal Monkey Sanctuary. When using a credit card, the reservation and prices are not guaranteed until the verification process is completed. Akumal Monkey Sanctuary can cancel any reservation if there is suspicion of fraud, theft or dishonesty.

If you require an invoice, please notify us at the time of your check-in or request it within the same month in which your visit was made.

Processing banks can add charges and exchange rates to your payment. Akumal Monkey Sanctuary has no control over these charges.


All reservations are subject to availability. Proof of all Akumal Monkey Sanctuary products and services will not be issued until Akumal Monkey Sanctuary has received its full and final payment. Once the payment is confirmed, you will receive your voucher with additional information to the email address provided or a hard copy of your receipt if you are already at the destination.

Contact us immediately if you do not receive your voucher within 24 hours of your reservation.

Follow the instructions detailed on your voucher for confirmation. The cardholder must sign the receipt before any transfer or tour of Akumal Monkey Sanctuary. The voucher is not valid until the holder of the card or the main traveler signs it and until it is presented at the beginning of the transfer, excursion or activity together with valid identity documents and with a photo indicating the name.


If the client cancels his excursion or activity in Akumal Monkey Sanctuary, the following cancellation policy will be applied (All cancellations have a charge and will be to the account of any person who cancels the activity):

a) .- A refund of 100% of the purchase price will be made for cancellations made 48 hours before the date of the excursion or activity.

b) .- A refund of 50% of the purchase price will be made for cancellations made between 24 and 48 hours before the date of the excursion or activity.

c) .- The refund does not apply to cancellations made less than 24 hours before the date of excursion or activity or in case of no presentation.

d) .- In case of no-show on the day of the tour, the refund of the total amount will be made only when the client certifies with a medical certificate the lack of his presentation to the excursion or activity indicated, which can be done within a term of one month (30 days).

e) .- For the purpose of making the refund the customer must be credited with an identification, being this, voter’s credential, passport or equivalent.

f) .- Any change in your reservation is subject to availability and must be requested 24 hours before the date of the excursion or scheduled activity, during office hours.


Akumal Monkey Sanctuary can not assume any responsibility for loss, damage or injury of any nature, total or partial, resulting from fortuitous event or any other force majeure condition that includes, without limitation: fire, volcanic eruption, environmental pollution, inclement weather conditions , earthquakes, floods, shortages or failures of water supply or energy, tropical storms or hurricanes, riots, riots or civil commotions and any other act of similar nature, sabotage, arrests, strikes or other work interruptions, restrictions of rulers or peoples , expropriations, acts of terrorism, war, insurrection, quarantine restrictions, governmental health warnings or warnings or warnings of any kind or nature, governmental seizures, denial or cancellation or suspension or delay of any governmental authority or any license, permit or authorization , damage to installation or the travel provider and its facilities or any other unforeseen circumstances. In the event that any of these conditions is applied, Akumal Monkey Sanctuary will be exempted or free from its execution insofar as this is limited or prevented, without any type of responsibility.


These Terms and Conditions are binding on all members of the client’s family, dependents, succession, heirs, assigns and personal legal representatives.


If any term or condition or any segment of this document is considered invalid or unenforceable, the remaining parts of these Terms and Conditions will remain in full force and effect and, if possible, the party (s) deemed unenforceable. (s) will be interpreted consistently with the remaining segments.


When making a reservation to purchase a service or product from Akumal Monkey Sanctuary, the client hereby acknowledges having read and accepted the terms and conditions contained in this document.

For more information, please contact us

Call us from Monday to Sunday

Akumal Monkey Sanctuary Offices: +52 (984) 106-02-72

Care hours: 09:00 a.m. to 5:00 p.m.